1. Definitions

1.1 “Instabus Limited” refers to the company operating the online directory and booking platform for minibus and coach hire services in the UK.

1.2 “Platform” refers to the Instabus website and associated services.

1.3 “Customer” refers to any user accessing or using the Platform to browse or request services.

1.4 “Operator” refers to independent service providers offering coach or minibus hire services through the Platform.

1.5 “Account” refers to a user account created by a Customer on the Platform.

1.6 “Supplier” refers to an Operator who delivers transport services on behalf of Instabus Limited in areas outside their normal operating region under a managed booking model where Instabus acts as the contracting party with the Customer.

2. User Responsibilities

2.1 Customers agree to use the Platform in accordance with all applicable laws and regulations.

2.2 Customers are responsible for maintaining the confidentiality of their login credentials.

2.3 Customers agree to provide accurate and up-to-date information.

2.4 Customers shall not upload or transmit any content that is unlawful, harmful, or infringes intellectual property rights.

2.5 Customers must not use the Platform to engage in fraudulent activity or to harass, harm, or mislead others.

3. Account Creation & Management

3.1 Customers must provide a valid email and other required information to register.

3.2 Instabus Limited reserves the right to suspend or terminate accounts involved in suspicious or non-compliant behavior.

3.3 Customers are responsible for any activity under their account unless proven otherwise.

4. Payment Terms

4.1 Payments are processed securely via Stripe and subject to Stripe’s own terms and conditions.

4.2 Instabus Limited does not handle funds directly and is not liable for disputes between Customers and Operators, unless the booking is facilitated under the Supplier model (see 4.4).

4.3 Any refund, cancellation, or rescheduling policies are governed by the Operator's own terms. Customers are advised to review these prior to booking.

4.4 In cases where the Customer books a service provided under the Supplier model, payment is made directly to Instabus. Instabus will be the responsible contracting party for the Customer and will ensure that the service is delivered as agreed.

5. Content & Intellectual Property

5.1 All content on the Platform, including text, branding, and UI elements, is the property of Instabus Limited or its licensors.

5.2 Customers may not reproduce, distribute, or exploit Platform content without prior written consent.

5.3 Instabus Limited reserves the right to remove any user-submitted content deemed inappropriate, offensive, or unlawful.

6. User-Generated Content

6.1 Customers may interact with content submitted by Operators (e.g. listing pages, images, testimonials).

6.2 Instabus Limited does not pre-screen content and is not responsible for its accuracy or lawfulness.

6.3 We reserve the right to review and remove any content that violates these Terms.

7. Platform Responsibilities

7.1 The Platform is provided “as is” without warranties of any kind.

7.2 While we strive for high uptime and reliability, Instabus Limited makes no guarantee of uninterrupted or error-free service.

7.3 We are not liable for any services provided by Operators or the outcome of customer bookings, except in cases where Instabus acts as the Supplier under section 4.4.

8. Data & Privacy

8.1 Instabus Limited collects and processes personal data in accordance with its Privacy Policy and applicable laws, including the UK GDPR.

8.2 Customers have rights to access, correct, or delete their data under UK data protection law.

8.3 Full details on data handling, security, and lawful bases can be found in our Privacy Policy.

9. Termination

9.1 Instabus Limited reserves the right to suspend or terminate a user’s access at any time for breach of these Terms or for behavior deemed harmful to the Platform.

9.2 Termination may occur without prior notice if required to protect platform integrity or other users.

10. Dispute Resolution

10.1 Disputes should be addressed first through good-faith communication between the parties.

10.2 If unresolved, disputes may be escalated to mediation or arbitration, as mutually agreed.

10.3 Instabus Limited is not a party to disputes between Operators and Customers unless otherwise legally required.

11. Governing Law

11.1 These Terms shall be governed by the laws of England and Wales.

11.2 Any legal proceedings shall be brought in the courts of the United Kingdom.

12. Amendments

12.1 Instabus Limited reserves the right to update these Terms at any time.

12.2 Material changes will be notified to users via the Platform or email.

12.3 Continued use after changes constitutes acceptance.

13. Limitation of Liability

13.1 To the maximum extent permitted by law, Instabus Limited shall not be liable for indirect, incidental, or consequential damages.

13.2 Total liability in any 12-month period shall not exceed the amount (if any) paid by the Customer for use of the Platform during that period.

1. Definitions

1.1 “Instabus Limited” refers to the company operating the online directory and booking platform for minibus and coach hire services in the UK.

1.2 “Platform” refers to the Instabus website and associated services.

1.3 “Operator” refers to the service providers listed on the Platform offering minibus and coach hire services.

1.4 “Customer” refers to any individual using the Platform to search for or book minibus and coach hire services.

1.5 “Account” refers to the user account created by the Operator on the Platform.

1.6 “Supplier” refers to an Operator who delivers transport services on behalf of Instabus Limited in areas outside their normal operating region under a managed booking model where Instabus acts as the contracting party with the Customer.

2. Operator Responsibilities

2.1 Operators must ensure that all listings, pricing, and service descriptions are accurate, legal, and up-to-date.

2.2 Operators must fulfill bookings made via the Platform in accordance with their stated service terms.

2.3 Operators agree to comply with all applicable licensing, insurance, and transportation regulations.

2.4 Operators may not upload content that is misleading, false, or infringes third-party rights.

2.5 Operators are responsible for customer disputes arising from their services.

2.6 When acting as a Supplier, Operators agree that they are delivering services on behalf of Instabus Limited. Instabus will be the principal party to the Customer, and the Operator will be responsible to Instabus for the full delivery of the agreed service.

2.7 Operators acknowledge that Supplier bookings may be generated outside of their normal operating area, and will only be assigned based on expressed availability and acceptance by the Operator.

2.8 Operators will receive payment for Supplier bookings only after successful completion of the job. Instabus reserves the right to withhold partial or full payment in cases of non-performance or breach of terms.

3. Account Verification & Management

3.1 Instabus Limited may verify Operator identity, documentation, and service eligibility prior to account approval.

3.2 Falsified or outdated documents may lead to account suspension or removal.

3.3 Operators are responsible for keeping business profile information current.

4. Payment & Listing Terms

4.1 Operators must use Stripe for all transactions and comply with applicable terms.

4.2 Operators are responsible for pricing, service conditions, and handling refunds (unless the booking is as a "Supplier") or cancellations.

4.3 Instabus Limited may charge Operators fees for featured listings or subscription-based features.

4.4 For Supplier bookings, the Customer pays the agreed total amount to Instabus. Instabus then remits payment to the Operator after successful service delivery, retaining a 20% commission. Instabus reserves the right to withhold payment or deduct part thereof in cases of non-performance or breach of agreed terms.

5. Content & Media Licensing

5.1 By uploading content, Operators grant Instabus Limited a worldwide, royalty-free, non-exclusive license to use, display, and promote that content.

5.2 Operators affirm that all submitted content is owned or properly licensed and that its use does not infringe any third-party rights.

6. Platform Scope & Liability

6.1 Instabus Limited facilitates listings and connections but does not act as an agent, employer, or guarantor of any Operator.

6.2 Operators are solely responsible for their conduct, vehicle condition, insurance, and service quality.

6.3 The Platform is provided “as is” without warranty or guarantee.

7. Data Processing & GDPR

7.1 Operator data is processed in line with our Privacy Policy and the UK GDPR.

7.2 Operators may request access to or deletion of their stored data.

7.3 Personal data shared between Operators and Customers is the responsibility of the Operator once received.

8. Termination

8.1 Instabus Limited may terminate or suspend Operator access for violations of these Terms or fraudulent conduct.

8.2 Termination may occur without notice if required to preserve platform integrity or protect Customers.

9. Disputes

9.1 Instabus Limited encourages all disputes between Operators and Customers to be resolved directly.

9.2 Instabus Limited may assist in facilitation where appropriate, but assumes no legal liability for the outcome.

10. Governing Law

10.1 These Terms shall be governed by the laws of England and Wales.

10.2 Any legal proceedings shall be brought in the courts of the United Kingdom.

11. Updates to Terms

11.1 Instabus Limited reserves the right to update these Terms at any time.

11.2 Material changes will be notified to users via the Platform or email.

11.3 Continued use after changes constitutes acceptance.

12. Limitation of Liability

12.1 To the maximum extent permitted by law, Instabus Limited shall not be liable for indirect, incidental, or consequential damages.

12.2 Total liability in any 12-month period shall not exceed the amount (if any) paid by the Operator for use of the Platform during that period.